Privacy Policy

Last Updated: January 2025

Smart House Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smarthousetop.com and purchase our smart home automation products.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Create an account on our website
• Subscribe to our newsletter
• Contact us via email, phone, or contact form
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, shipping address)
• Billing and payment information
• Purchase history and product preferences
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process your orders, manage payments, and arrange delivery of products
• Customer Service: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send order confirmations, shipping updates, and important account information
• Marketing: To send promotional emails about new products, special offers, and updates (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Legal Compliance: To comply with applicable laws and regulations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics and Google Tag Manager for usage analysis
• Marketing Cookies: Facebook Pixel for advertising and remarketing

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

• Payment processors for secure transaction handling
• Shipping companies for order delivery
• Email service providers for communications
• Cloud hosting services for data storage
• Analytics providers (Google Analytics, Facebook)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure payment processing through certified payment gateways

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax, accounting requirements)
• Resolve disputes and enforce our agreements
• Provide warranty and customer support services

Order and transaction records are typically retained for 7 years in compliance with accounting regulations.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

With your consent, we may send you marketing emails about our products, promotions, and updates. You can:

• Unsubscribe using the link in any marketing email
• Update your communication preferences in your account settings
• Contact us directly to opt-out of marketing communications

Note: You will continue to receive transactional emails (order confirmations, shipping updates) even if you opt-out of marketing.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our website after changes indicates acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.

14. Google Ads Compliance

For users in the European Economic Area (EEA), United Kingdom, and Switzerland:

• We collect and process data in compliance with GDPR requirements
• We obtain appropriate consent for cookies and tracking technologies
• We provide clear information about data collection and usage
• We honor your data protection rights as outlined in this policy

This Privacy Policy governs your use of smarthousetop.com and your purchase of Smart House Solutions products. By using our website, you consent to the collection and use of information as described in this policy.