Refund Policy

Last Updated: January 2025

1. Overview

At Smart House Solutions, customer satisfaction is our top priority. This Refund Policy outlines the conditions and procedures for returning products and receiving refunds. By purchasing from us, you agree to the terms outlined in this policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products purchased from smarthousetop.com. This means:

• You have 30 days from the date of delivery to initiate a return
• Products must be in original, unused condition
• All original packaging, accessories, and documentation must be included
• Products must not show signs of installation or use (unless defective)

3. Eligible Products for Return

The following products are eligible for return and refund:

• Smart Home Hub Controller
• Intelligent Security Camera System
• Smart Lighting Kit
• Automated Climate Control Thermostat
• Smart Door Lock System
• Other smart home devices sold on our website

4. Non-Returnable Items

5. Return Conditions

To be eligible for a return and refund, products must meet the following conditions:

5.1 Product Condition

• Unused and in original condition
• All original packaging intact and undamaged
• All accessories, manuals, and cables included
• No physical damage, scratches, or wear
• Serial numbers and security seals intact

5.2 Proof of Purchase

• Original order number or invoice
• Proof of purchase date
• Valid email address used for the order

6. How to Initiate a Return

To start the return process, follow these steps:

1. Contact Us: Email [email protected] or call +483825958604 within 30 days of delivery
2. Provide Information: Include your order number, product name, and reason for return
3. Receive Authorization: We will send you a Return Merchandise Authorization (RMA) number
4. Package the Product: Securely pack the item with all original contents
5. Ship the Return: Send the package to the address provided with your RMA

Important: Do not ship returns without an RMA number. Unauthorized returns may not be accepted or refunded.

7. Return Shipping

7.1 Defective or Incorrect Products

If you received a defective or incorrect product:

• We cover all return shipping costs
• We will provide a prepaid shipping label
• You may be eligible for expedited replacement

7.2 Change of Mind Returns

For returns due to change of mind or buyer's remorse:

• Customer is responsible for return shipping costs
• We recommend using trackable shipping methods
• Retain proof of shipment for your records
• Insurance is recommended for high-value items

8. Refund Process

8.1 Inspection

Once we receive your returned product:

• We inspect the item within 3-5 business days
• We verify it meets return conditions
• We confirm all contents are included

8.2 Refund Timeline

If your return is approved:

• Refund is processed within 5-7 business days
• Refund is issued to the original payment method
• You will receive email confirmation of the refund
• Bank processing may take an additional 3-10 business days

8.3 Refund Amount

• Full product price refunded for approved returns
• Original shipping costs refunded only if product was defective
• Return shipping costs are non-refundable (unless product was defective)

9. Partial Refunds

In certain situations, only partial refunds may be granted:

• Product shows signs of use or installation
• Missing accessories, manuals, or original packaging
• Product returned after 30-day window (at our discretion)
• Damage not caused by defect or shipping

The refund amount will be determined based on the product's condition and completeness.

10. Exchanges

We accept exchanges for:

• Defective products
• Incorrect items received
• Different color or model preferences (subject to availability)

To request an exchange:

1. Contact us with your order details
2. Specify the product you wish to exchange
3. Follow the return process outlined above
4. We will ship the replacement once we receive your return

11. Defective Products and Warranty Claims

11.1 Within 30 Days

For defective products discovered within 30 days:

• Full refund or free replacement available
• We cover all shipping costs
• Expedited processing available

11.2 After 30 Days (Under Warranty)

For defects discovered after 30 days but within the 2-year warranty period:

• Free repair or replacement under warranty terms
• Contact our warranty department
• Proof of purchase required
• Warranty exclusions apply (see Terms & Conditions)

12. Damaged Products

12.1 Shipping Damage

If your product arrives damaged:

• Document the damage with photos immediately
• Contact us within 48 hours of delivery
• Keep all packaging materials
• We will arrange replacement or refund at no cost

12.2 Concealed Damage

For damage discovered after unboxing:

• Contact us within 7 days of delivery
• Provide photos of the damage
• We will investigate and provide resolution

13. Cancelled Orders

13.1 Before Shipment

Orders can be cancelled before shipment:

• Contact us as soon as possible
• Full refund issued within 3-5 business days
• No cancellation fees

13.2 After Shipment

Once an order has shipped:

• Cancellation is not possible
• You may refuse delivery for a refund
• Or receive the product and initiate a return
• Return shipping costs may apply

14. International Returns

For international orders:

• Same 30-day return policy applies
• Customer responsible for return shipping costs and customs fees
• Returns must clear customs successfully
• Refunds exclude original international shipping costs
• Currency exchange rates at time of refund apply

15. Restocking Fees

Smart House Solutions does not charge restocking fees for returns that meet our policy conditions. However, we reserve the right to charge a restocking fee of up to 20% for:

• Returns missing original packaging
• Products showing signs of use
• Incomplete returns (missing accessories)
• Returns initiated after the 30-day period

16. Gift Returns

Products purchased as gifts can be returned:

• Gift recipient may return items following this policy
• Refund issued as store credit if no proof of purchase
• Original purchaser may request refund to original payment method
• Gift message or documentation helpful but not required

17. Bulk or Business Orders

For orders of 10+ units or business purchases:

• Contact our business team for return authorization
• Special return terms may apply
• Bulk returns subject to inspection
• Custom arrangements available for authorized resellers

18. Refund Exceptions

Refunds may be denied or delayed if:

• Product not returned within 30 days
• Product damaged by customer
• Missing components or accessories
• No valid proof of purchase
• Suspected fraud or abuse of return policy
• Product purchased from unauthorized sellers

19. Contact Information for Returns

20. Policy Updates

We may update this Refund Policy periodically. Changes will be effective immediately upon posting on our website. Material changes will be communicated via email to registered customers.

21. Additional Support

Before initiating a return, we encourage you to:

• Contact our technical support team for product issues
• Review product manuals and installation guides
• Check our FAQ and troubleshooting resources
• Many issues can be resolved without returning the product

This Refund Policy is part of our commitment to customer satisfaction. If you have questions about returns or refunds, please contact our customer service team. We're here to help ensure you're completely satisfied with your Smart House Solutions purchase.