Terms & Conditions
Last Updated: January 2025
Welcome to Smart House Solutions. These Terms and Conditions ("Terms") govern your access to and use of our website smarthousetop.com and the purchase of our smart home automation products. By accessing our website or making a purchase, you agree to be bound by these Terms.
1. General Information
Company Name: Smart House Solutions
Address: 16, Amir Chowk, Delhi - 105144, India
Registration Number: 99220059
Phone: +483825958604
Email: [email protected]
Website: https://smarthousetop.com
2. Acceptance of Terms
By using our website, creating an account, or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
3. Eligibility
To use our website and purchase products, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete information during registration and checkout
- Comply with all applicable laws and regulations
4. Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as necessary
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
5. Product Information and Availability
We strive to provide accurate product descriptions, specifications, and pricing. However:
- Product images are for illustration purposes and may differ from actual products
- We do not guarantee that product descriptions are error-free or complete
- Product specifications may change without notice
- Product availability is subject to change
- We reserve the right to limit quantities or discontinue products
6. Pricing and Payment
6.1 Pricing
- All prices are listed in US Dollars (USD)
- Prices are subject to change without notice
- Prices do not include applicable taxes unless stated otherwise
- We reserve the right to correct pricing errors
6.2 Payment
- Payment is required at the time of order placement
- We accept major credit cards, debit cards, and other payment methods as displayed
- All payments are processed through secure, encrypted payment gateways
- You authorize us to charge your payment method for the total order amount
- Payment information is not stored on our servers
6.3 Order Confirmation
Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Payment authorization failure
- Ineligibility to purchase
7. Shipping and Delivery
7.1 Shipping Policy
- We ship to addresses provided during checkout
- Shipping costs and estimated delivery times are displayed at checkout
- We are not responsible for delays caused by shipping carriers or customs
- Risk of loss passes to you upon delivery to the carrier
7.2 International Shipping
- International orders may be subject to customs duties and taxes
- You are responsible for all import duties, taxes, and customs fees
- Delivery times for international orders may vary
8. Product Warranty
All Smart House Solutions products come with:
- 2-year manufacturer warranty covering defects in materials and workmanship
- CE and FCC certification compliance
- ISO 9001:2015 quality management standards
Warranty Exclusions:
- Damage caused by misuse, abuse, or improper installation
- Normal wear and tear
- Unauthorized modifications or repairs
- Damage from accidents, disasters, or external factors
- Products purchased from unauthorized resellers
9. Returns and Refunds
Please refer to our separate Refund Policy for detailed information about returns, exchanges, and refunds. Key points include:
- 30-day money-back guarantee on eligible products
- Products must be in original condition with all accessories and packaging
- Certain products may be non-returnable for hygiene or safety reasons
- Return shipping costs may apply
10. Intellectual Property Rights
All content on our website, including but not limited to:
- Text, graphics, logos, images, and videos
- Software and source code
- Product designs and specifications
- Trademarks and trade names
is the property of Smart House Solutions or our licensors and is protected by intellectual property laws. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer or modify our products or software
- Create derivative works from our content
11. User Conduct
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Engage in fraudulent or deceptive practices
- Interfere with website functionality or security
- Harvest or collect user information
- Impersonate others or misrepresent your affiliation
- Post offensive, defamatory, or inappropriate content
12. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy. We collect, use, and protect your personal information in accordance with:
- Our Privacy Policy
- Applicable data protection laws (GDPR, etc.)
- Industry best practices for data security
13. Limitation of Liability
To the maximum extent permitted by law:
- We provide products and services "as is" without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid for the product
- We are not responsible for third-party services or websites
- You assume all risk for product use and installation
Important: Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
14. Indemnification
You agree to indemnify and hold harmless Smart House Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of our products or services
- Your violation of these Terms
- Your violation of any third-party rights
- Your fraudulent or illegal activities
15. Product Safety and Compliance
Our products are designed and tested to meet safety standards. However:
- Follow all installation and usage instructions carefully
- Do not use products for purposes other than intended
- Ensure proper electrical connections and power requirements
- Keep products away from water and extreme conditions (unless specified)
- Supervise children around smart home devices
- Regularly update firmware and software for security
16. Technical Support
We provide technical support for our products:
- 24/7 email support at [email protected]
- Phone support during business hours
- Online documentation and installation guides
- Video tutorials and FAQ resources
Support is provided for products purchased directly from Smart House Solutions or authorized retailers.
17. Termination
We reserve the right to:
- Suspend or terminate your account for violation of these Terms
- Refuse service to anyone at our discretion
- Modify or discontinue services without notice
- Remove content that violates our policies
Upon termination, your right to use our services ceases immediately.
18. Modifications to Terms
We may update these Terms periodically. Changes will be effective when posted on our website with an updated "Last Updated" date. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
Continued use of our services after changes constitutes acceptance of the modified Terms.
19. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be resolved through:
- Good faith negotiation between parties
- Mediation if negotiation fails
- Arbitration or courts in Delhi, India
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Smart House Solutions regarding your use of our services.
22. Contact Information
By using Smart House Solutions services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.